Training bookings
Booking &
cancellation terms.
How booking, payment, cancellations and refunds work for MSR DigitalAccess training, in plain English.
Last updated: 20 October 2026
Booking your place
- Send a booking request using the booking form, by phone or by email. A request does not reserve a place.
- We check availability and confirm your place by email or phone. We also send you a secure payment link.
- Your place is secured once we receive your payment. Please pay within 3 working days of our confirmation, or before your session if that is sooner. If we have not received payment by then, we may offer the place to someone else, but we will always contact you first.
Paying
- Effective Digital Skills costs £50 per person per session. Prices for other courses are shown when booking opens.
- You pay by card on Stripe’s secure payment page. Stripe emails you a receipt.
- We never see or store your full card details. The booking form on our website does not take payment.
- Please pay only after we have confirmed your place.
If you need to cancel or change
To cancel without charge, please tell us at least 48 hours before your session starts. Our groups are small, so a late cancellation usually means a place we cannot fill.
If you cancel later than that, we charge an admin fee based on the course price:
- 24 to 48 hours before: 20% of the course price
- less than 24 hours before: 50% of the course price.
Fees are rounded down to the nearest pound. The table shows what this means for our current prices.
| When you tell us | Course cost | Or move to another session | ||
|---|---|---|---|---|
| £50 | £75 | £149 | ||
| 48 hours or more before the session | £50 refund No fee | £75 refund No fee | £149 refund No fee | Free |
| Between 24 and 48 hours before | £40 refund £10 admin fee | £60 refund £15 admin fee | £120 refund £29 admin fee | Free, once |
| Less than 24 hours before | £25 refund £25 admin fee | £38 refund £37 admin fee | £75 refund £74 admin fee | £10 admin fee |
| You do not attend and do not tell us | No refund £50 kept | No refund £75 kept | No refund £149 kept | Please contact us and we will see what we can do |
When these charges do not apply:
- if you cancel within your 14-day legal cancellation period, explained below
- if we cancel or change your session
- at our discretion, if you cannot attend because of illness, a bereavement or an emergency. Please just tell us.
To cancel or change, call or email us. Times are measured from the start of your session, UK time, and from when we receive your message.
Your legal right to cancel
These terms do not affect your legal rights. Under the Consumer Contracts Regulations, you can cancel within 14 days of booking and receive a full refund, with no admin fee, as long as your session has not yet taken place.
If you book a session that takes place within those 14 days, you are asking us to provide the training within that period. Once the session has taken place, the right to cancel ends.
The admin fees above only apply to cancellations made after your 14-day period has ended. To cancel, simply tell us by phone or email. You do not need to give a reason.
If we cancel or change a session
Occasionally we may need to cancel or move a session, for example because of illness, too few learners or a technical problem. If this happens:
- we will tell you as soon as possible, and at least 48 hours before the session if it is because of low numbers
- you can choose a full refund or a place on another session, with no fee
- if a session has to stop part-way through because of a problem on our side, we will offer you a free place on another session.
Refunds
We refund to the card you paid with, within 5 working days of agreeing the refund, and always within 14 days if you are using your legal right to cancel. Your bank may take a few more days to show it.
Zoom and technical problems
You will need a device with internet access and Zoom. If you are new to Zoom, tell us when you book and we will help you get set up before your session.
If you have trouble joining on the day, call 07765 594 676 and we will try to help. If you cannot join because of a problem on your side, we will offer you a place on another session where we can.
Questions
Call Abi on 07765 594 676, or email contact@msrdigitalaccess.com. See our privacy information for how we handle your details.